Are you Pension Wise? :  Taunton Citizens Advice have recently been awarded a contract to run one of the Government’s Pension Wise services that have been set up across the country. They  have a dedicated team who can offer guidance on defined contribution pensions to anyone over 50, they can help people to understand their options under new regulations, and can be incredibly valuable. The sessions are free and last for around 45 minutes. If you’re interested in an appointment visit
for more information.
Taunton CAB - Trustee Recruitment: 
Phone scammers 'net £23.9m in a year': 

The amount of money lost to phone scammers has tripled in a year, prompting a
major awareness campaign.

Advice to consumers includes:

  • Being wary of cold calling, especially if the caller suggests you call
  • Banks and the police never ask for personal banking details, or request that
    individuals withdraw or transfer money
  • If suspicious of a call, hang up, wait five minutes or preferably use a
    different phone line to report the fraud

The Target Taunton project has produced a card to warn people of these scams. Click here for a copy.

Harsh penalties from DWP 'make it harder to get a job' :  In evidence to a Commons inquiry into benefit sanctions, Citizens Advice has  called for an end to the 4-week sanction. Thousands of families have been affected and 'many have to stop their job search while they find money for everyday costs'.  [More]
What is the Care Act?: 
The Care Act is a new law about care and support for adults in England that will come into action in April 2015, making one new law saying what people will be able to get and what councils will have to do. For a SAN's summary of the Act click here

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This website provides information about advice services in Somerset, listed according to the area of advice - Money/Debt/Tax, Housing & Homelessness, Employment, Welfare Benefits & Tax Credits, Immigration, Discrimination,  Family, Community Care, Domestic Violence and Consumer.

Advice agencies generally fall into one of two categories: generalist advice agencies can provide information, advice and help to resolve your basic problems, and typically offer free drop-in sessions, for which no appointment is necessary; specialist agencies can provide legal services, but can only take on cases by referral from other agencies.

Also listed under the same areas of advice are links to other websites - such as Somerset Council, National Government and other advice guides - where you can find online advice, factsheets and other useful resources.If you have a welfare, legal or related problem, but are not sure what to do next, have a look around our website.

If you can't find the information you need online, advice centres are places where you can get advice, information and guidance on your legal rights, entitlements and responsibilities. Still not sure? If you have a problem, don't do nothing, speak to someone .

For a range of useful information and downloadable fact sheets visit



If you have a hearing impairment, there are a number of signed videos you can access via the Citizens Advice service website.